Support Plan Options
* Every Client must have an Active Support Plan so we know how to bill for Labor, Products, and Services.
Co/Managed Support
A Managed Support plan includes Support labor, and bills Project labor hourly. Products and Services are billed separately.
Managed and Co-Managed plans are $85 per month per user or computer (total 1 computer per user and all servers. Do not count mobile devices or tablets – they are included)
Standard Hourly Support
An Hourly Support plan bills Support and Project labor at the same rate. Products and Services are billed separately.
Standard support role rates apply:
| Role Name | Role Hourly Billing Rate |
|---|---|
| Senior Business Consultant | $175.00 |
| Business Consultant | $150.00 |
| Project Manager | $125.00 |
| Technician Level 3 | $150.00 |
| Technician Level 2 | $135.00 |
| Technician Level 1 | $125.00 |
| Web Developer | $125.00 |
| Marketing Associate | $125.00 |
| Sales & Administration | $0.00 |
| Subcontractor | TBD |
Pre-paid (Block) Hourly Support
With EVERNET’s Pre-paid (Block) Hourly Support Plan, all support hours are purchased in advance at $120 per hour.
Your purchase buys an amount of (Block) Hours and every role consumes the hour according to the Block Hour Multiplier.
| Role Name | Pre-paid Purchase Hour | Block Hour Muliplier | Effecive Role Hourly Billing Rate | Standard Hourly Rate for Overage |
|---|---|---|---|---|
| Senior Business Consultant | $120.00 | 1.4 | $168.00 | $175.00 |
| Business Consultant | $120.00 | 1.00 | $120.00 | $150.00 |
| Project Manager | $120.00 | 1.00 | $120.00 | $125.00 |
| Technician Level 3 | $120.00 | 1.00 | $120.00 | $150.00 |
| Technician Level 2 | $120.00 | 1.00 | $120.00 | $135.00 |
| Technician Level 1 | $120.00 | 1.00 | $120.00 | $125.00 |
| Web Developer | $120.00 | 1.00 | $120.00 | $125.00 |
| Marketing Associate | $120.00 | 1.00 | $120.00 | $125.00 |
| Sales & Administration | $0.00 | 0.00 | $0.00 | $0.00 |
| Subcontractor | TBD | TBD | TBD | TBD |
When no more Block Hours are available, the Standard Hourly Rate for Overage applies (see Standard Hourly Support).
This plan bills Support and Project labor the same.