The holiday season is upon us. For many businesses, that means employees will be working from home or other remote locations to spend valuable time with family and friends. This can create a number of challenges for businesses, especially those that rely on managed service providers (MSP) and IT support teams. Therefore, having a plan and procedures to follow to accommodate these remote employees is very important.
In order to ensure that remote workforces are properly supported, businesses need to ensure that their team members have the necessary tools and resources to still provide reliable and efficient work. This is especially important during the busy holiday season when many employees are away from the office and need technical assistance.
With the right support tools, businesses can enjoy a successful and stress-free holiday season while ensuring that their remote employees are properly supported.
In this blog post, we will provide some tips and best practices for maintaining a productive and efficient remote team during the holidays.
The Why Behind the What
First and foremost, it is important to remember why a team member is working remotely. There are several reasons employees might work remotely, and most of these usually revolve around the employee’s personal interest. It could be so that they can spend time with friends and family in a relaxing setting or possibly a health issue. It is important to understand the context of why someone needs to work remotely and to respond to these situations accordingly.
Modern operating and computer systems have the tools needed to accommodate remote working in a cost-effective way. This allows employees to continue working from wherever they are without increasing costs to the company. It can be very beneficial to an organization to help facilitate remote work and provide the support needed to ensure employees can optimize their work.
It is important to establish clear communication and expectations with your remote employees. Make sure to set specific working hours and ensure everyone knows them. This will help guarantee that work gets done efficiently and that team members are available for meetings and collaboration.
While you want to afford them the flexibility to enjoy time with family and friends, it is also important for productivity that workers still accomplish the organization’s needs and are not affecting others when working remotely.
Additionally, ensure that your remote team has access to all the necessary tools and resources to do their job effectively. This may include providing them with a secure and reliable virtual private network (VPN) connection, access to cloud-based storage and collaboration tools, and the appropriate hardware and software needed for their role.
Additionally, if using platforms such as Zoom or Skype for meetings, ensure that your remote team is familiar with the basic functions of the platform and that their device has the necessary audio and video capabilities needed for the meetings.
Communication is Key
As computer consultants, we also recommend that you conduct regular check-ins with your remote team to ensure that they stay on track with their work and address any issues or concerns they may have. This can be done through regular meetings or check-ins via email or chat. Having a constant line of communication with your team will ensure that both sides are consistently up to date with any important information and that everyone is on the same page with the task at hand.
Regular and Consistent Support
It’s also important to provide support to your remote team, especially if they are experiencing technical difficulties. As an IT support team, we can assist with troubleshooting connectivity, software, or hardware issues.
It is a very good idea to offer technical support on a day-to-day basis to remote workers. One of the main causes of downtime for remote workers is when they are having technical issues. Having a support specialist available to answer maintenance and support questions will help those working remotely better stay on task and remain efficient with their work.
Be Flexible and Understanding
Another important consideration for managing a remote team during the holidays is to be flexible and understanding. This is a busy time of year and can be especially stressful for team members with other commitments and responsibilities outside of work.
To ensure that everyone can keep up with their workload and still have time for their other obligations, it is important to allow for flexible work hours with full-time employees. Employers should understand if there is work that needs to be rescheduled or adjusted to accommodate the other commitments of their employees.
Yes, you want your workers to be available as much as possible, but it is very important to consider their needs as well. It is incredibly important to maintain a workforce that is happy and that wants to remain invested in the company. This is an important balance that every company should take into consideration when it comes to their employees.
Overall, the key to managing a successful remote team during the holidays is to ensure clear communication between team members and management. This includes setting up regular check-in calls and providing access to necessary resources or information. Additionally, companies should strive to provide support and encouragement to team members, as this can help to keep morale high and create a sense of camaraderie.
It is also important to ensure everyone is on the same page and address potential conflicts before they arise. Finally, organizations should remain flexible, as remote working can be unpredictable, and be prepared to adjust plans accordingly. Following these tips will ensure that your team stays productive and efficient, even while working remotely.
At EVERNET Consulting, we are experienced in providing IT support and computer consulting services to businesses with remote teams. If you need assistance with managing your remote workforce during the holidays, please don’t hesitate to contact us. We are here to help ensure that your business continues to run smoothly and efficiently, no matter where your team members are located.
Eric is a Business IT cybersecurity advisor, consultant, manager, integrator, and protector who founded EVERNET in 2007. Eric co-hosts a podcast called “Finance and Technology Insights by Brian & Eric” on YouTube. Eric is a regular contributor to the EVERNET blog, writing about the latest technology news and providing his expertise in cyber security prevention and management.