What is 8×8?

8×8 is a cloud-based business phone system that uses Voice over Internet Protocol (VoIP) technology to enable voice and video calls. It provides various communication and collaboration tools, including voice and video conferencing, team messaging, and contact center solutions. 8×8’s VoIP phone system allows users to make and receive calls using their internet connection rather than traditional phone lines, which can help reduce costs and increase flexibility.

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Software Features

Utilize an 8×8 cloud-based telephone service for your business and potentially save money while securing your phone system. To help you with your research, we have compiled a list of all the factors you should consider before selecting a VoIP provider.  

An Open Integration Framework That Accelerates Every Workflow

Easily connect popular business and CRM apps, and help your teams achieve new productivity levels without complexity or cost. 

Intelligent Cross-Platform Insights and Analytics

Make better decisions with unified journey analytics from 8×8, across all your employee and customer interaction channels. 

  •  Real-time organization-wide reporting 
  • Recording, coaching, and speech analytics 
  • AI-powered insights and workflows 

Empower Every Employee Globally

If everybody is responsible for customer experience, you’d better give everybody the capabilities they need to succeed, from the front desk to the contact center. Equip every role across the organization with XCaaS by 8×8. 

Reliable Global Communications from a Single Vendor

With a single point of accountability, get the security, reliability, and peace of mind you deserve from a trusted partner. 

  • 99.999% Platform-wide uptime SLA 
  • One governance, security, and data privacy model 
  • 35+ cloud regions 
  • 24/7 expert technical support 

8x8 Integrated Contact Center, Voice, Video, Chat, and Apis.

Introducing the 8×8 experience Communications Platform. 

Contact center 

Delight customers and empower employees with AI-powered workflows for every interaction. 

Business phone 

Put your business on the map with local numbers and global connectivity from one easy app. 

Video meetings 

Crush your next 1:1 or all-hands meeting in HD video with desktop and mobile screen-sharing. 

Team chat 

Say hello 👋 to a more natural, productive collaboration with teammates and other chat platforms. 

Communication APIs 

Engage customers on their terms through SMS, voice, video, and chat apps. 

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VoIP services offer many benefits that can significantly enhance your business communication needs. VoIP services provide cost savings, flexibility, advanced features, scalability, and integration with other business applications by enabling voice communication over the internet. This increases productivity, efficiency, and a better customer and employee experience.