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What are Co-Managed IT Services?

by | Mar 14, 2023 | Business, Humans & IT

In the digital age where everything we do seems to be linked into a computer system in some way or another, businesses of all sizes need to have a reliable IT infrastructure to stay competitive. However, building and maintaining an in-house IT team can be expensive and challenging. That’s where co-managed Information Technology services come in. This model allows businesses to customize which services to keep in-house and which to partner with a third-party organization or Managed Service Provider (MSP) for. Switching to a co-managed IT platform can revolutionize your IT department and business operations as a whole.

What is a Co-Managed IT Service?

Co-managed IT service is a hybrid support service model where an organization partners with a third-party provider to supplement an existing IT department. This allows businesses to have control over which services to keep in-house and which ones to outsource. The co-managed model is especially helpful for businesses that may not have the resources to build and maintain an in-house IT team.

Partnering with an outside organization for IT management allows businesses to benefit from their expertise, technology, and experience. The outsourced provider can offer specialized services that may not be available in-house, such as advanced cybersecurity measures, cloud computing, and data analytics. Additionally, these services can provide cost savings as businesses only pay for the needed services and can easily adjust the budget as needs change.

How Does Co-Managed IT Service Work?

The co-managed model begins with an analysis of the existing IT department’s needs, skills, resources, tools, and abilities. This analysis helps determine which services or resources are needed to meet department or organizational goals. Based on the analysis, the organization can decide which services to keep in-house and which ones to partner with an outside service provider for.

Once the organization has identified the services they need, they can partner with a third-party organization to supplement those services. From there the managed service provider will work closely with the in-house IT team to ensure a seamless integration of the two teams. This form of partnership can be flexible, allowing organizations to adjust IT solutions as needs and resources change.

One of the biggest benefits of this type of platform is that businesses can customize IT solutions to meet their unique needs. For example, an organization may choose to keep helpdesk services in-house but outsource cybersecurity and cloud computing. This customization allows businesses to maximize the efficiency of IT solutions.

Choosing the Right IT Co-Management Partner

Choosing the right IT co-management partner is a crucial decision that can have a significant impact on your business. An IT co-management partner can work alongside your internal IT team to deliver comprehensive IT management that include network monitoring, security services, and service management. Getting this partnership correct can be a huge boost for your organization.

The first factor to consider is the service model. Different managed service providers offer different types of IT services. This makes it important to understand what services are included and how they will support your business processes. A good co-management partner should be able to provide 24/7 support, including proactive network monitoring and quick incident response times.

Another important factor to consider is expertise. You want to work with a co-management partner that has deep expertise in the areas where you need the most help. For example, if you need assistance with cybersecurity, look for a partner that meets all of your needs in security services.

Cost is a factor to consider.  It is important to choose a partner that fits your budget while still providing the services you need. Look for partners that offer transparent pricing and clear contracts, so there are no surprises down the road. Part of the benefit of a Co-Managed partnership is the flexibility it offers for choosing only the services you need. Make sure you are able to take advantage of this.

Scalability is also important when choosing an IT partner. Your business needs may change over time, and you want to work with a partner that can adapt to your changing needs. Look for partners that are willing to work with you to create custom solutions that meet your specific needs.

Co-managed IT services are a fantastic option for businesses looking to maximize potential. They offer a range of benefits, including round-the-clock support, access to specialized expertise, and the potential to streamline your business operations. By partnering with a co-management provider, you can empower your internal IT team to focus on strategic initiatives, while your service provider handles the day-to-day support tasks. This can lead to cost savings, improved efficiency, and enhanced overall quality.

EVERNET Consulting is a fantastic option for your IT co-management partner needs. We have qualified experts in every aspect of IT functionality and can deliver coverage in whatever your area of need is. We also provide comprehensive, 24/7 support to help make your business more efficient and secure.

With transparent pricing and flexible solutions tailored to your specific needs, EVERNET Consulting is the partner you can trust for quality service and expertise. Schedule a discover call today to see how EVERNET can help take your IT department to the next level!