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Google Cloud Network Outage: What’s next?

by | Jan 10, 2023 | Humans & IT, IT Prevention, Software

 

Google Cloud Networking is one of the most widely used cloud networking platforms in the world. It provides a range of services and tools to help businesses and organizations connect their resources and services on Google Cloud Platform. However, like any large-scale cloud service, it is not immune to issues and outages.

Currently at 9:32am ET on January 10th 2023, Google Engineers have reported an issue with Google Cloud Networking and are working on identifying a potential fix for it. The issue seems to be primarily affecting ingress traffic via load balancers to instances in the us-central1 and us-south1 regions. Specifically, there have been reports of intermittent timeouts for ingress traffic via load balancers to instances in these regions. In addition, there has been an elevated packet loss for traffic over public IP between instances in the us-central1 and us-south1 regions.

This issue can be particularly concerning for organizations that rely on Google Cloud Networking to connect their resources and services. It can impact the day to day operation of an organization greatly. While the Google support technicians are currently problem solving the issue, there is no timetable for when service will return to normal. 

We at EVERNET are not immune to these types of network service issues either, as our website was impacted by this issue. In certain areas of the country people are not able to access our website. For more information on IT Support and how we can help you, then take a look at EVERNET’s Guide To IT Maintenance and Support E-Book!

Another company impacted by this issue was SiteGround. SiteGround is a web domain service with well over 2 million domains world wide. This means that people in the regions affected were not able to access their user’s site. This was extremely difficult for SiteGround as they are reliant on the Google Cloud Network operating properly for their customers website to be active. Unfortunately, because this is something out of their control, their technical support specialist are left without having a solution for their customers. 

Google Engineers are actively investigating the issue, and are working to diagnose the cause and resolve the problem as quickly as possible. Despite the inconvenience caused by the issue, it is important to remember that these kinds of issues are not uncommon in large-scale cloud services. Cloud providers invest heavily in their infrastructure and services to minimize the likelihood of such issues, but it is not possible to completely eliminate them.

For customers who are currently experiencing difficulties due to the issue with Google Cloud Networking, the best course of action is to closely monitor the situation and follow the recommendations provided by Google Engineers. If you would like more information on this or other areas of IT Support, feel free to reach out to us at EVERNET Consulting.

Update: 

As of 12:25pm ET, Google Engineers have resolved the issue with Google Cloud Networking. 

Google cloud Report: “Based on our internal monitoring, the issue with Cloud Load Balancing, Google Cloud Networking, Google Compute Engine is resolved for all affected users. 

If you have questions or are impacted, please open a case with the Support Team and we will work with you until this issue is resolved.

We thank you for your patience while we worked on resolving the issue.”

The issue had a significant impact on the day-to-day operations of organizations that rely on Google Cloud Networking. However, the problem was quickly identified and resolved by Google Engineers, and services have returned to normal. 

While it is important to remember that issues like this are not uncommon in large-scale cloud services, Google and other cloud providers invest heavily in their infrastructure and services to minimize the likelihood of such disruptions. EVERNET Consulting is always available to provide more information on this or other areas of IT support.

At EVERNET Consulting, we are dedicated to helping organizations navigate the challenges of Google Cloud Network and other cloud-based software. We look to find the solutions that best fit your needs. Whether you’re looking for IT support, software recommendations, or guidance on how to handle a technical issue or outage, we are here to help. Let’s schedule a discovery call and see how we can help you work smarter, not harder.  

 

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